Technology Help for Students

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Technology Help for Students

LAPTOP DEVICES, REQUIREMENTS & SOFTWARE

Information on device minimum specs are located here:

Password Reset	Google Apps Assistance	Additional Assistance
CLEVER	Language Arts Digital Curriculum	Illuminate Log-On Troubleshooting
Pop-Up Blocker (this may cause sites to not work properly)

Student Password Reset/Help

We understand the difficulty when you are at home with your child and are unable to access her/his digital resources because of a forgotten password.

Our technology department developed a portal where you are able to reset your child's password.

Requirements/Steps for successful password reset are:

Your cell phone number is in ParentConnection and you are the student's parent/guardian.
If you don't have your cell phone listed in our system or need to change it, follow these instructions.
You know your student's ID number.
Click here for student password reset
Use the above site to reset the student's password and once completed, the student can navigate to clever.cusd.com to verify the password is working. Please note, once the password reset process is started, it must be completed within 15 minutes and if that cannot be done, the process cannot be started again until the previous session expires.

How to Videos and Documentation

These steps are similar on Chromebooks, Windows, and Mac devices.

T-Mobile Aristo Hot Spots (video) (T-Mobile devices that look like a cell phone)

T-Mobile Franklin Hot spot - how to connect (pdf) (T-Mobile Franklin hot spots)

LTE Mobile Hotspot (pdf) (Gray device with no screen)

How to connect to your home wireless network (video)

Please note, Global Protect should have been removed from District Chromebooks. If you have a district Chromebook and it still has Global Protect, be sure to login to the device so it can update the policy.

Global Protect is the VPN software to connect the device back to the District network.

Global Protect Windows Instructions (pdf) (rtf)

You can follow the instructions in the video below to change your student's password. This will change the password to whatever you enter (as long as it meets password requirements), and it does not need to be changed for one year from the last time it was changed.

How to reset a student's password via pwr.cusd.com (video)

Videos and documentation on how to access common resources used by the District (these steps are similar on Chromebooks, Windows, and Mac devices):

How to login to Clever (video)

How to access Google Classroom (video)

How to login to Zoom (video)

How to login to Zoom (pdf)

Zoom Basics for Students (pdf)

How to access Gmail (pdf)

What are the general care guidelines for a CUSD loaner laptop?

1. General Care

• Do not attempt to repair the Laptop; CUSD has trained technicians for this purpose.

• Student may be issued a “loaner” laptop for use during any repair of the Laptop. Loaner laptops may not have all capabilities.

• If the Laptop needs repair, please contact your school site.

• If technical issues arise regarding the Laptop, please notify your school site as soon as possible.

2. Laptop Care and Maintenance

• Use the power adapter and battery provided with the Laptop. No other adapter or battery should be used.

• Laptops must be cooled. Be sure to keep air vents unblocked when the Laptop is turned on.

• Do not place heavy objects on top of the Laptop whether it is inside or outside of the bag.

• Keep food, liquids, or other substances that could result in damage away from the Laptop.

• To prevent damage, the Laptop needs to be either shut down or put in sleep mode when not in use.

• Never leave the Laptop unattended including on the floor where it could be stepped on.

• Laptops are fragile, please keep heavy objects off the Laptop.

• Do not place the Laptop on surfaces such as paper, cardboard, or carpet while it is turned on.

• Close the lid on the Laptop while carrying it. The Laptop should never be held or carried by the screen.

• Do not place anything on the keyboard before closing the lid (pens, pencils, paper, etc.) and take care not to touch the screen with anything (fingers, pens, pencils, etc.).

• Keep the Laptop away from electromagnetic fields such as microwave ovens.

• Exposure to direct sunlight or prolonged extreme temperatures can cause severe damage to the Laptop. Don't leave the Laptop in a car during extreme hot or cold temperatures for extended time (more than an hour).

• Never attempt to repair, reconfigure, or download a program to the Laptop or any of the peripherals.

• Take care when inserting cords, cables, and other removable storage devices to avoid damage to the laptop ports.

• Cleaning Instructions: Use only ammonia free products and turn the Laptop off while cleaning and allow time to air dry.

3. Other and General Use

• Student must log in under his/her assigned username/password and not share this information.

• All files stored by Student on the Laptop are subject for review by CUSD.

• All activities on the Laptop are subject for review by CUSD.

• The Laptop is assigned to the Student listed on the Computer Laptop Loan Agreement

Who should I notify if the CUSD laptop loaned to me is damaged?

Parent/Guardian and Student shall exercise care to prevent the loss or damages to the Laptop. If the Laptop is lost, stolen, or damaged, Parents/Guardians shall immediately report the loss, theft, or damage to their student's school administration.

Frequently Asked Questions

I don't know my student ID number. How do I find it?

Ask your parent/guardian to log into ParentConnection . Once s/he is logged in have them select you (since you need the number). Once your parent selects you they click on demographics information. The nine digit local ID number is your student ID number.

What is my student log in information?

USERNAME

Your Clovis Unified student username starts with your first name, last name, and a series of numbers (usually 001 or 002...it could be higher) So, for example if your name was Charlie Brown and you were the only Charlie Brown in the district your username would be charliebrown001

PASSWORD

Your password is the one you created at school. If you don't remember your password then:

Our technology department developed a portal where your parent/guardian is able to reset it for you.

Requirements for successful password reset are:

Your parent/guardian's cell phone number is in ParentConnection. If your parent/guardian does not have his/her cell phone listed in our system or it needs to be changed, follow these instructions.
You know your ID number.

Click here for student password reset

What is my CUSD email address?

Your Clovis Unified student email address starts with your first name, last name, and a series of numbers (usually 001 or 002...it could be higher) followed by @cusdstudent.com. So, for example if your name was Charlie Brown and you were the only Charlie Brown in the district your email address would be [email protected].

What is the email address for my CUSD Google Account?

Your Clovis Unified Google account email address starts with your first name, last name, and a series of numbers (usually 001 or 002...it could be higher) followed by @cusdstudent.com. So, for example if your name was Charlie Brown and you were the only Charlie Brown in the district your Google account email address would be [email protected].

How do I allow pop-up on district websites so they will work properly?

Chrome and Edge

On your computer, open Chrome.
Go to a page where pop-ups are blocked.
In the address bar, click Pop-up blocked .
Click the link for the pop-up you want to see.
To always see pop-ups for the site, select Always allow pop-ups and redirects from [site] Done.

Safari (macOS)

Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.

Safari for macOS has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:

From the Safari menu, choose Preferences... and click the Security tab.
Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.
To block pop-ups once again, check the Block pop-up windows checkbox.

CLEVER -- https://clever.cusd.com

CLEVER is a portal that allows students easy access to their digital learning applications. CLEVER provides a way to make many applications accessible with just one click. Below is a list of links and documentation that will assist families with information that will help make using CLEVER easier than ever.

Open clever.cusd.com

How to sign into CLEVER

Additional Digital Learning Application Login Information

In order to work properly the CLEVER extension must be added to your web browser
Add CLEVER Extension - Most Popular Web Browsers.pdf

Helpful tip to keep it all running smoothly - clear your web browser cache

CLEVER FAQs

After selecting login with active directory, the page to enter login info does not pop up.

In order to work properly the CLEVER extension must be added to your web browser.

Add CLEVER Extension - Most Popular Web Browsers.pdf

Helpful tip to keep it all running smoothly - clear your web browser cache

CLEVER issues with multiple students using one computer at home.

Here are a few trouble shooting tips:

1. Be sure to log the first student out of CLEVER

2. Close the browser and reopen it

3. Try a different browser (Chrome, Edge, Firefox)

4. If you are using Chrome and the first child is logged into Chrome have her/him sign out of Chrome

5. If the above troubleshooting tips do not solve your issue clear your browser cache.

6. Use an Incognito or Private window to log into CLEVER
(The CLEVER extension is not installed in this window so some automatic logins through CLEVER may not work properly)

7. If you are accessing CLEVER through Google Chrome you may want to consider setting-up a profile for each user. You will just need to switch users each time your student accesses Chrome and you will need to add the CLEVER Extension - Most Popular Web Browsers.pdf

CLEVER does not automatically log my student into every application.

There are many apps that are accessible through CLEVER. CLEVER will automatically log your student into selected applications. Some do not, and may require you to enter their username and password the first time and will save it for future use. Others are only links to an application where you are required to log in each time.

Applications CLEVER should automatically log your student into are Illuminate, Student Connect, Google, and others. If this is not working for your child be sure the CLEVER extension is installed. Click here to add the CLEVER Extension - Most Popular Web Browsers.pdf

How do we access iReady on an iPad through CLEVER?

There are certain steps that must be followed in order for you to be able to access iReady through CLEVER on an iPad.

Click here for a list of detailed instructions.

To see if iReady is compatible with your device visit this site and check for your device. Scroll down to page 5.

Here's how you can find out what version iOS your device is running.

From the main menu on your iOS device, select the Settings app.
Scroll down and select General.
Select About. Next to Software Version, you will find the version number of iOS currently downloaded on your device.

How do I log into iReady on an Android tablet?

Navigate to clever.cusd.com

Login to Clever using Active Directory

Type in username and password

Click on iReady

It will give an error message.

Click on the three dots in the upper righthand corner.

Click “Desktop Site”

The website will refresh and you should be able to use iReady normally.